Privacy Policy

The Meat Counter ("we", "us" or "our") is committed to protecting the privacy of our customers. This policy explains how we collect, use, share and protect personal information collected through our website and shop.

1. Information We Collect

• When you place an order: your name, phone number, delivery address and, if provided, your email address.
• If you create an account: your email address and password, or your Google account identity if you choose to sign in with Google.
• Your order history and loyalty points.
• We never see or store your card number: card details are entered directly on paymennt.com's secure payment page.

2. How We Use Your Information

We use personal information to process, prepare and deliver your orders, send you order status updates on WhatsApp, provide customer support, run our loyalty programme, improve our services and comply with legal requirements such as tax invoicing.

3. Information Sharing

We share personal information only with service providers who help us operate:

• paymennt.com — processes card payments. Receives your name, contact details and the order amount.
• Our delivery team — receives your name, phone number and delivery address.
• Mapping services — your delivery address may be geocoded to calculate the delivery fee.
• Secure cloud hosting and database providers that run our website.

We do not sell or rent personal information to third parties.

4. Data Security

We use TLS encryption in transit, access-controlled databases and restricted staff access. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Local Storage

We use only essential cookies and browser storage: to keep your cart between visits and to keep you signed in to your account. We do not use advertising trackers.

6. Your Rights

You can ask us at any time to access, correct or delete the personal information we hold about you by contacting us at info@themeatcounter.net or on WhatsApp at +971 56 540 1644.

7. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review it periodically.

8. Contact

• Phone / WhatsApp: +971 56 540 1644
• Email: info@themeatcounter.net
• Glitz Residence 3, Tower 2, Shop 1, Dubai Studio City, Dubai, UAE